Why does my curtain have creases after cleaning?
Curtains need to be folded for handling and transportation, so temporary creases are normal. We recommend hanging the curtains properly and allowing them time to relax naturally.
Can you clean delicate curtains such as silk, linen, velvet?
Yes, subject to assessment. Delicate fabrics require a more careful cleaning process. Please send us a photo or fabric-care label before booking so our team can advise you.
Do you have an express curtain cleaning service?
Yes. Express curtain cleaning is available subject to service availability. Reward Laundry currently offers a 48-hour express option at 2 times the normal rate.
Why are some curtains charged by piece and others by kilogram?
Different curtain constructions have different cleaning requirements. Day curtains are generally priced per piece, while thicker night and blackout curtains are commonly priced according to weight. This is because we clean them separately. Some other dry cleaners mix all type of curtains together when cleaning at one price, hence create a higher risk of damaging [...]
Should I choose curtain cleaning at your laundry or on-site steam cleaning?
It depends on the curtain. Off-site cleaning is generally more suitable when the curtain needs a more thorough cleaning or when the fabric requires specialised washing or dry cleaning. On-site steam cleaning is more convenient when you want to avoid dismantling and transporting the curtains，Or when you need the curtain cleaned urgently.
What types of curtains do you clean?
We clean a wide range of curtains, including day curtains, sheer curtains, night curtains, blackout curtains, full-length drapes, office curtains and selected specialty curtains. For unusual or heavily decorated curtains, please send us a photo first so our team can assess them.
Are you able to pick-up and delivery my dress at different location?
Yes, we can. Firstly, we recommend you do a prewedding cleaning and steaming for your gown. Subsequently, our delivery team will be able to deliver your refreshed gown to your wedding venue. After that, you may request us to pick up your dresses from the wedding venue and send them back to your home.
Do you provide wedding dress storage box for my dress after cleaning?
Definitely! So, if you are planning to store your dress for the long term, please opt for our gown preservation service. Our custom-made wedding dress preservation box is dust, insect, and waterproof to maintain your dress at the optimum condition at all times. Certainly, our staff will be able to give the best suggestions to [...]
Do you provide wedding dress restoration service?
Yes, we do. Our in-house team is specializes in restoring your dress before cleaning. For instance, if you have an aged wedding dress that you would like to rewash, speak to us for options to replace the materials, repair the torn or missing button, or even redesigning it for a brand new look. For more [...]
How do you clean my wedding dress?
In short, we follow the dress washing label. That is to say, our cleaning technique ranges from dry clean only to hands wash. In the meantime, drying and steaming temperature will be strictly according to the manufacturer's instructions. Additionally, our emphasis for wedding dress cleaning is to only use delicate and eco-friendly detergent. Definitely, you [...]
