FAQ2021-09-24T15:36:53+08:00
Are you able to pick-up and delivery my dress at different location?2021-04-30T14:24:18+08:00

Yes, we can. Firstly, we recommend you do a prewedding cleaning and steaming for your gown. Subsequently, our delivery team will be able to deliver your refreshed gown to your wedding venue. After that, you may request us to pick up your dresses from the wedding venue and send them back to your home.

Do you provide wedding dress storage box for my dress after cleaning?2021-04-30T14:25:56+08:00

Definitely! So, if you are planning to store your dress for the long term, please opt for our gown preservation service. Our custom-made wedding dress preservation box is dust, insect, and waterproof to maintain your dress at the optimum condition at all times. Certainly, our staff will be able to give the best suggestions to cater to your specific needs.

Do you provide wedding dress restoration service?2021-04-30T11:42:06+08:00

Yes, we do. Our in-house team is specializes in restoring your dress before cleaning. For instance, if you have an aged wedding dress that you would like to rewash, speak to us for options to replace the materials, repair the torn or missing button, or even redesigning it for a brand new look. For more information about our in-house seamstress services, please follow this link to The Alteration Studio.

How do you clean my wedding dress?2021-04-30T14:27:17+08:00

In short, we follow the dress washing label. That is to say, our cleaning technique ranges from dry clean only to hands wash. In the meantime, drying and steaming temperature will be strictly according to the manufacturer’s instructions. Additionally, our emphasis for wedding dress cleaning is to only use delicate and eco-friendly detergent. Definitely, you may contact us for more information.

When should I clean my wedding dress?2021-04-30T14:28:43+08:00

Absolutely you should clean your wedding dress right after your wedding. Particularly if your dress is stained. This is to say that you may be tired after your wedding, you do not want to carry the heavy gowns with other million things to do going around. So, it should be noted that you may arrange a free pick-up service by us from anywhere in Singapore. Most importantly, our specialized vehicle can reduce the chance of any damage during transportation.

What is my wedding dress cleaning cost?2021-04-30T14:29:55+08:00

Most importantly, remember to include your wedding dress cleaning into your wedding budget. Hence, to get a quotation of your wedding dress cleaning cost, you may send us a photo of your dress. Subsequently, our staff will do the price estimation for you. Certainly, the final cost is based on the material, design, condition, as well as washing requirement of the dress.  In summary, premium quality wedding dress cleaning costs range from $150 to $280 with us.

What is the different between wedding dress dry cleaning and standard dry cleaning2021-04-30T14:35:07+08:00

First of all, we see each and every dress as unique. Hence, the cleaning process of your wedding dress is different for every piece. On the other hand, as we come across wedding gowns of different ages and conditions, a customization process is needed for every situation. Hence, we will perform a pre-cleaning assessment for every dress to identify its needs.

Furthermore, we clean your dresses in a cleaned room dedicated only to wedding dress cleaning. Moreover, an in-house seamstress team is always on standby for your dress restoration needs. Most importantly, we involve our brides in every step along the way with frequent update communications.

Can I store other kind of garment than wedding dress in your facilities?2019-09-03T16:17:17+08:00

Yes. If you have any other piece of garments with sentimental value, or for any other specific reason you would like to store for the long term. Please contact us with detailed information. Our staff will assess your requirements and consult you accordingly.

What can i store inside my preservation box?2021-05-06T15:47:36+08:00

You may preserve your veil, wedding shoe, tiara, and gloves inside your preservation box. Furthermore, each item will be wrapped and packed separately before placing it into the box.

What Is Gown Preservation?2021-05-06T15:44:59+08:00

Wedding gown preservation is a unique process to prepare your gown for long-term storage. This is to say, our team will clean your dress and subsequently place it inside a custom-made box for protection. At the same time, the design of the box is to support the gown to be at an optimum environment to prevent yellowish stains, mold, mildew, etc to grow. Nevertheless, a gown preservation box should have insect-proof, dustproof, and waterproof functionalities

In summary, this process is unique to textile archiving. So, only in a clean environment, we can minimize the pollution of the cleaned gown to be preserved. Finally, you may learn more about gown preservation here.

What if I would like to terminate the storage before my term ends?2019-08-27T15:16:00+08:00

Please give us one month notice to prepare the payment cancellation and the return of the gown. For the monthly subscription plan, we will stop charging you the subsequent month payment upon receiving your notice. For annually subscription plan, the following year payment will be canceled thereafter. No refund for any unused storage month for the paid year.

Do you have insurance coverage for my gown storage?2019-08-27T15:02:17+08:00

Yes. Your gown has to be insured while in storage. Your gown will be insured for Indemnity Value. This means the value is the replacement cost less an assessed allowance for condition, age, wear and tear. However, We do not act on behalf of the insurer. We are the insured and subject to the Claims Conditions, we will claim from the insurer on your behalf.

Can I preserve my gown by myself?2021-05-06T15:50:27+08:00

There will be risk wrapping and boxing your wedding dress on your own. The reason being, not doing it properly is damaging the fabric instead of preserving it. In addition, our hands and body produce oil, when they in contact with the gown it may cause yellow stains to develop over time. Furthermore, preserving it at home may have unexpected stains depending on where you perform this process. Lastly, considering the investment of your wedding dress and the sentimental value of it, we highly recommend you to leave this process to the professionals.

How do I pay for gown storage service?2019-08-23T15:01:11+08:00

You may pay monthly or annually. If you opt for monthly payment, your credit card will be charged automatically every month. You will receive an email receipt after payment.

Can I store my gown in a plastic cover?2021-05-06T15:54:34+08:00

Storing your gown in a plastic cover is one of the worst options. The reason being plastic tends to trap moisture and cause mildew, mould, yellow stains to develop.

Can I take a look at my gown during the storage period?2019-08-23T14:50:20+08:00

Yes. Just inform our staff 3 days in advance and fix an appointment with us. You are able to view and check your gown at our center.

What benefits do I get by storing my gown at your facility?2019-08-23T14:48:11+08:00

First of all, our storage room is maintained at constant temperature and humidity. Drastic rise and drop of temperature during day and night may cause the gown material to accumulate moisture in the air. Furthermore, our staff provides a regular check for your gown (every quarterly) and update you with the storage conditions. With tight securities (24 hours CCTV surveillance), your gown will be maintained at the optimum environment at all time. If yet, any yellow stains still develop during the storage period, we provide cleaning service free or else at a discounted rate.

Why do I need to store my gown at your facility?2021-05-06T15:59:28+08:00

After years of providing preservation services, our customers came back to us for more solutions. Additionally, in Singapore, our living space is becoming smaller. On top of that with high humidity of over 90%, we find that there is a need for professional storage for the most important dress in your life. Hence, we take one step further in providing storage services to our brides.

Our wedding storage facilities a temperature and humidity-controlled room. Meanwhile, this provides the factors for your gown to stay in perfect condition at all times.

How soon should I preserve my gown after wedding?2021-05-06T16:01:04+08:00

Well, the answer is as soon as possible. The reason being, there may be visible and invisible stains. They may start to sip into the fabric fiber deeper and deeper over time. So, we advise brides to send in their gown right after their weddings. Not to forget, Reward Laundry is specialized in this area, and our free delivery will solve the hassle.

Can I hang my wedding gown in wardrobe for long term after cleaning?2021-04-30T11:07:49+08:00

Hanging your wedding gown on a hanger for long-term when you are storing it is actually bringing harm to the gown. For instance, the weight of the gown may weaken the gown strap, or even create hangle nipples on your gown. So, the best way to store your gown is to preserve it and store it in a cool dark dry place with humidity below 50C.

Additionally, remember to avoid storing your gown with plastic wrap or a zip lock bag. The reason being the plastic bag will trap moisture inside and cause discolouration on your dress. Definitely, you may speak to our staff to find out more about the storage solutions we offer.

Do you clean Roman Blinds?2021-05-11T15:48:29+08:00

Yes, we do clean roman blinds. Not only we are able to dismantle and install your roman blinds but also, we can replace velcro for them.

Do you provide curtain repair or resizing service?2021-05-12T17:11:33+08:00

Our in-house alteration team is able to support your needs. Not only that, we do replace velcro and also the zipper for your household textile items. So, provide us with your measurements and our sewing team will fix your curtain within the time frame.

Do you provide on-the-spot steam cleaning for curtain?2021-05-12T17:17:25+08:00

Yes, we do. Differing from traditional curtain dry cleaning, onsite curtain cleaning can be done within 1-2 hours. Upon booking confirmation, our staff will bring professional equipment to your house/office to perform the cleaning. However, please take note that the maximum curtain height for steam cleaning is 6 meters. You may get a quotation of on-the-spot curtain cleaning via our online form.

Do you clean office/retail space curtains?2021-05-12T17:20:18+08:00

Yes, we do. However, please contact us directly to discuss your requirement. Subsequently, our staff will supply with a quotation for your request.

How much to clean my curtains?2021-05-12T17:21:42+08:00

We provide an estimation tool to assist you in your budget planning. So, please follow this link to get an estimation of your curtain cleaning cost. However, please take note that the actual pricing is still based on the actual weight of the curtain we take down on the spot.

Can I buy only the preservation box from you?2021-05-06T16:05:54+08:00

No. The reason being that we need to ensure the quality of the preservation. Hence, only trained staff will be able to perform the preservation process. Additionally, gown preservation has to be done immediately after cleaning. This is to ensure we minimize the staining and exposure of the gown to unexpected pollution. In fact, it defeated the purpose if the preservation process is done after it left our facilities.

I have already dry cleaned my gown with another provider, can you do only preservation for my gown?2017-10-19T14:07:25+08:00

No. As we are not able to guarantee the quality of the dry cleaned gown, we will recommend you to dry clean with us again before preservation.

Can I clean my gown first and preserve it another time?2017-10-19T14:06:02+08:00

We strongly recommend that you do cleaning and preservation together. As the gown is at its cleanest condition, we preserve it at it’s best. Any exposure outside will cause new stains and dirt which in long term, turned in to yellowish spots. We will request you to clean the gown again if it has been cleaned more than one week.

Can you remove the stains from my dress before preservation?2021-05-06T16:09:22+08:00

We will use our best effort to remove the stains on your gown. However, we are not able to guarantee 100% removal. The reason being, our top priority is to protect your gown fabric. Hence, there is no use of harsh chemicals during our cleaning process. Nevertheless, based on our past record, up to 98% of the time, we are able to remove the stains found on dresses we cleaned.

What are the features of your preservation box?2017-10-19T14:00:07+08:00

Our preservation box is dust proof and waterproof. As the box is sealed entirely, it’s insect and pest proof as well.

How can I store my gown without preservation?2021-05-06T16:17:14+08:00

If your intention is not to keep your gown, you may just use our dry cleaning service.

After cleaning, if you would like to store your gown for a long term without a preservation box, please store your dress in a good ventilated area with low humidity. Specifically, if you are hanging your gown, please use a padded hanger. It’s worth taking note that, storing a dress with plastic wrap is a wrong practice. The reason is this will stop the gown from breathing naturally and it may trap humidity which speeds up stains enzyme to develop. Finally Storing a dress in a vacuum pack will cause the gown to change its shape or create a permanent crease.

Can I take my gown out for checking after preservation?2021-05-06T16:21:55+08:00

Our staff will provide an update with photos of your gown after cleaning. Subsequently upon your approval, we will proceed with your gown for preservation steps. By then, you would have already satisfied with the cleaning process.

In addition to that, a clean glove is provided in your preservation box. Hence, you may use it to do checking on your gown when you need to touch it. However, we recommend that you do not take your gown out completely to avoid pollution and contamination. This means you may peel the gown by layers during checking, and place them back carefully. At the same time, we recommend you do perform a quick check every year. Most importantly, once you notice yellow spots started to develop, send it back to us immediately. If that happens, we strongly suggest you change your storage location as the humidity of the area may not be ideal for your gown.

What type of detergent are you using for wedding gown cleaning?2021-05-06T16:36:42+08:00

At Reward Laundry, we are using a delicate, gentle, and eco-friendly detergent for your gown cleaning. Additionally, our detergent is approved my the government and environmental agencies. Also, the formulation of the detergent is exclusively imported from Australia. Hence, your dress will be protected from harmful chemical. Definitely, the entire process will be handled with extra care.

Can you remove stains on my curtains?2021-05-12T17:24:34+08:00

Curtain stains may be challenging to remove as they normally harden after being exposed to sunlight for a long period of time. Hence, we strongly recommend you send your curtain for cleaning immediately after you notice a stain. Nevertheless, Reward Laundry will do our best to remove your curtain stains. However, total removal of stains is not guaranteed.

Do you clean Blackout curtains?2021-05-12T17:32:16+08:00

Yes. Here, we have a separate process flow dedicated to cleaning blackout curtains only. Even though a blackout curtain may look thick, but its liner can be easily torn if it is not cleaned properly. Hence, please use only experienced dry cleaner for your blackout curtains.

Do you clean drapes with special design?2021-05-12T17:33:49+08:00

Yes, you may send a photo of your drapes to us and our staff will advise you accordingly.

Should I dismantle and install the curtain by myself?2021-05-12T17:40:02+08:00

Our staff is trained to dismantle and install your curtains. On top of that, we will carefully label each curtain as per our workflow. This is to ensure efficiency during the installation process after cleaning. Furthermore, a curtain can be quite heavy to handle. So, if safety is a concern, it’s best advised to let us do the job.

How do I make booking for curtain cleaning?2021-05-12T17:47:03+08:00

You may call us, Whatsapp us, or use our live chatbox at the bottom right corner. Alternatively, you may book online or drop us an email. Subsequently, our staff will be in touch with you shortly.

How frequent should I clean my curtains?2021-05-12T17:48:30+08:00

We recommend you to clean your curtain at least once a year, or every 6 months if you have pets in the family.

How long do you take to clean curtains?2021-05-12T17:57:48+08:00

Our normal service takes 4-5 working days. However, they can be cleaned and returned to you within 48 hours if you use our Express service. Nevertheless, the express service rate is double the normal rate.

Do you Iron/Steam curtain after cleaning?2021-05-12T18:09:54+08:00

A Curtain can be easily damaged if you iron them. Additionally, most curtain materials do not recommend ironing. Furthermore, due to transportation purposes, all curtain needs to be folded during shipping. So, creases are inevitable. Hence, we recommend you to let your curtain hang up for a week and normally will solve the problem. Alternatively, you may use crease spray which can be easily obtained off the shelf.

Do you offer corporate rate to companies?2015-08-09T08:38:35+08:00

Yes. we offer long term corporate rate to companies staffs and their families. At 15% discount, our corporate member could enjoy all our services includes laundry, dry cleaning, alteration, wedding gown cleaning etc. Drop us an email at rewardlaundry@gmail.com stating your interest. We will get back to you within 24 hours!

Can I request to press a crease/not to on my trousers?2015-08-09T08:33:11+08:00

Yes. If you have specific request, let us know. Our well trained pressing team could match your requirements with attention to details.

Can I have my items back folded instead of on hangers?2015-08-09T08:30:25+08:00

Yes. We understand this is easier for traveling. Make a remark on which item you would like to be folded and we would handle them for you!

Do you have membership/VIP scheme?2015-08-09T08:17:58+08:00

Yes. Our membership scheme is Life Time! At just one time joining fee of $15. You could receive 10% discount every time spending with us. With no minimum spending required to enjoy the benefit. Find out more perks at Privilege Club today.

Can I recycle hangers?2015-08-09T08:08:04+08:00

Yes. Thank you for helping us to save the environment. Simply pass your hangers to our pick up staff during the next visit. Furthermore, we do recycle plastic bags as well.

Do you provide hand wash services?2015-08-09T08:04:42+08:00

Yes. We clean your garments according to label. Our experience staff perform checking on each items upon arrival at the factory. Garments with delicate washing requirement will be handled separately!

How do I cancel my appointment?2015-08-09T08:00:33+08:00

Simply call us at 6534 4843 before the appointment to reschedule!

Can I have my laundry pick up & delivery at different locations?2015-08-09T07:57:28+08:00

Yes. Please make a note to our staff you have a different delivery address during the collection. Our staff would schedule a delivery at different address accordingly.

Can you come and pick up/deliver my laundry if no one at home?2015-09-06T03:06:51+08:00

Yes. We have regular customers leave their item at a safe place (eg. guard house, neighbour) for regular pick up & delivery. However, Reward Laundry could not guarantee the security of your items.

Can I get a same day pick up?2015-08-09T07:52:51+08:00

When you call us, we will immediately locate our team of drivers. If your location is nearby one of our staff, we could process an immediate pick up for you. Otherwise, please book at least 1 day in advance to avoid disappointment. So, best is to call our hotline (65344843) for instant confirmation.

How do I request for a laundry or dry clean pick up?2019-05-26T18:06:16+08:00

There are several ways you could reach us:

  • Call our Hotline at 6534 4843 (Daily 9am – 9pm)
  • Email us at rewardlaundry@gmail.com
  • Book online at our Appointment Booking Page
  • Visit us at our outlet (50 Market St,#01-14 Golden Shoe,S048940) near Raffles MRT Station
What Should I Do Before Sending My Dry Clean & Laundry Item?2019-05-26T18:06:16+08:00

Customers must inspect all articles and counting or quantity upon collection. Any complaint shall be made known at the time of collection as Reward Laundry.com shall not be responsible for subsequent complaint/s.

All ornaments and buttons like plastic, glass, metal types, etc, must be removed by customers before cleaning. We will not bear responsibility for lost of any item or parts of garment.

For curtain cleaning, please remove and keep all curtains hook before sending, this is to avoid missing item on your curtain accessories.

The Company cannot be held responsible for loss of buttons, ornaments or anything left in pockets or any part of the garment.

How Long Does It Take To Have My Item Returned?2015-08-06T08:20:03+08:00

 

Reward Laundry provides different turnaround time to suit your needs. Our normal cleaning takes 4-5 working days, however if you would like to get things done faster, we provide 24 hours Laundry & dry cleaning, 1 hour dry cleaning services (Outlet Only). You may find out more about our express services here.

Is There Any Minimum Spending Required For Free Delivery?2019-08-12T22:59:58+08:00

To enjoy Free delivery, minimum spending is $50 (Garments), $80 (Curtain) in a single receipt. Please help us to save the environment by reducing the carbon footprint.

Find out more on how to be a member at our Privilege Club Page.

Or you could make an appointment now to arrange for your laundry & dry cleaning pick up.

What Happen To Shrinkage & Colour Fading for Load Wash?2019-05-26T18:06:17+08:00

The company will not bear the responsibility for any Laundry wash, shrinkage and colour runs. The company cannot be held responsible for loss or damage due to load wash service (wash by per kilogram).

Is The Pricing Include GST?2015-08-06T08:20:48+08:00

We are not a GST registered company at the moment. Hence, the rate you are seeing at our website or outlet will be the final price.

What Happen If Stain Cannot Be Removed?2019-05-26T18:06:17+08:00

We promised to help our customers to remove stains with all possible effort in our knowledge and experience. However, we could not guarantee total stain removal.

Stains can be removed upon customer’s request and will be done at his/her risks with additional charges.

What Happen If My Item is Missing/Damage?2019-05-26T18:06:18+08:00

In the event of loss or damage to article for which we may accept liability, if any, will be based on
the depreciated value of the article, not exceeding 5 times the service charges, and capped at the
maximum of $100 per article for total loss cases. Please refer to our full terms and conditions.

Do You Provide Delivery Service To Sentosa Island?2015-08-08T14:46:36+08:00

 

Yes we do. For Sentosa Island, minimum order of $100 for Free laundry & dry cleaning pick up & delivery.

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