FAQ Page

No. As we need to ensure the quality of the preservation, only our trained staff will be able to perform the preservation process. We will need to ensure the quality of our work and box to be used correctly.

No. As we are not able to guarantee the quality of the dry cleaned gown, we will recommend you to dry clean with us again before preservation.

We strongly recommend that you do cleaning and preservation together. As the gown is at its cleanest condition, we preserve it at it’s best. Any exposure outside will cause new stains and dirt which in long term, turned in to yellowish spots. We will request you to clean the gown again if it has been cleaned more than one week.

We will use our best effort to remove the stains on your gown, however we are not able to guarantee 100% removal. We will not compromise your fabric material with strong and harsh stains removal detergent. Up to 98% of the time, we are able to remove the stains found on your dress.

Our preservation box is dust proof and waterproof. As the box is sealed entirely, it’s insect and pest proof as well.

Yes. you may dry clean your gown with us. Without preservation, please store your dress in a good ventilated area with low humidity. Strong a dress with plastic wrap is a wrong practice, as this will stop the gown from breathing and it may trap any humidity which speed up enzyme to develop. Strong a dress in a vacuum pack will caused the gown to change shape over time as well.

A clean glove is provided in your preservation box. You may use it to do checking on your gown when you need to touch it. We recommend that you do not take your gown out completely to avoid pollution and contamination. You may peel the gown by layers during checking, and place them back carefully. Once you notice yellow spots started to develop, send it back to us immediately. If that happens, we strongly suggest you to change your storage location as the humidity of the area may not be ideal for your gown.

At Reward Laundry, we are using delicate and gentle eco friendly detergent for your gown cleaning. Our detergent is approved my the government and environmental agencies. Your dress will be protected from harmful chemical. The entire process will be handled with extra care.

Curtain stains may be hard to remove as they normally harden after being exposed to sunlight and had been there for a period of time. Reward Laundry will do our best to remove stains. However, total removal of stains is not guaranteed.

While we can assure you that our dry cleaning process is gentle on the curtains, there are still risks involved. Curtains do deteriorate over time and due to Singapore weather, some curtains become weak after years of sunlight. We will advise customers to replace new curtains if it is deem that the curtains are very old or material is likely to be unable to take the dry clean treatment.

Yes. Blackout curtain might have holes after dry cleaning if they are not handled properly. Please use only experienced dry cleaner for your blackout curtains.

Yes, please send a photo of your drapes to us at rewardlaundry@gmail.com and our staff will advise you accordingly.

Yes. We provide hooks for you if you include dismantle & installation services in your order.

Our staff are trained to dismantle and install your curtains. We will carefully label each curtain as per our workflow. So unless you are very sure the locations to hang each curtain, it’s best advised to let us do the job.

You may call our hotline at 6534 4843, pop out our live chat box at bottom right corner, or book online or drop us an email at rewardlaundry@gmail.com

Once a year, or every 6 months if you have pets in the family.

Our normal service takes 4-5 working days.However, they can be returned within 48 hours if you use our Express service. The Express service rate is double the normal prices.

Curtain is easily damaged if you iron them. While your curtain may come back slightly wrinkled after dry cleaned, it is recommended that you use weights to straighten the fabric fibre again. Hanging your curtain after a week normally will solve  the problems.

Most curtains are advised to be dry cleaned only as curtains might shrink if they are in contact with water.

Yes. we offer long term corporate rate to companies staffs and their families. At 15% discount, our corporate member could enjoy all our services includes laundry, dry cleaning, alteration, wedding gown cleaning etc. Drop us an email at rewardlaundry@gmail.com stating your interest. We will get back to you within 24 hours!

Yes. If you have specific request, let us know. Our well trained pressing team could match your requirements with attention to details.

Yes. We understand this is easier for traveling. Make a remark on which item you would like to be folded and we would handle them for you!

Yes. Our membership scheme is Life Time! At just one time joining fee of $15. You could receive 10% discount every time spending with us. With no minimum spending required to enjoy the benefit. Find out more perks at Privilege Club today.

Yes. Thank you for helping us to save the environment. Simply pass your hangers to our pick up staff during the next visit. Furthermore, we do recycle plastic bags as well.

Yes. We clean your garments according to label. Our experience staff perform checking on each items upon arrival at the factory. Garments with delicate washing requirement will be handled separately!

Simply call us at 6534 4843 before the appointment to reschedule!

Yes. Please make a note to our staff you have a different delivery address during the collection. Our staff would schedule a delivery at different address accordingly.

Yes. We have regular customers leave their item at a safe place (eg. guard house, neighbour) for regular pick up & delivery. However, Reward Laundry could not guarantee the security of your items.

When you call us, we will immediately locate our team of drivers. If your location is nearby one of our staff, we could process an immediate pick up for you. Otherwise, please book at least 1 day in advance to avoid disappointment. So, best is to call our hotline (65344843) for instant confirmation.

There are several ways you could reach us:

  • Call our Hotline at 6534 4843 (Daily 9am – 9pm)
  • Email us at rewardlaundry@gmail.com
  • Book online at our Appointment Booking Page
  • Visit us at our outlet (50 Market St,#01-14 Golden Shoe,S048940) near Raffles MRT Station

Customers must inspect all articles and counting or quantity upon collection. Any complaint shall be made known at the time of collection as Reward Laundry.com shall not be responsible for subsequent complaint/s.

All ornaments and buttons like plastic, glass, metal types, etc, must be removed by customers before cleaning. We will not bear responsibility for lost of any item or parts of garment.

For curtain cleaning, please remove and keep all curtains hook before sending, this is to avoid missing item on your curtain accessories.

The Company cannot be held responsible for loss of buttons, ornaments or anything left in pockets or any part of the garment.

 

Reward Laundry provides different turnaround time to suit your needs. Our normal cleaning takes 4-5 working days, however if you would like to get things done faster, we provide 24 hours Laundry & dry cleaning, 1 hour dry cleaning services (Outlet Only). You may find out more about our express services here.

 

To enjoy Free delivery, minimum spending is $50 in a single receipt. However, as our VIP member you could enjoy $35 minimum order for Free delivery.

Find out more on how to be a member at our Privilege Club Page.

Or you could make an appointment now to arrange for your laundry & dry cleaning pick up.

The company will not bear the responsibility for any Laundry wash, shrinkage and colour runs. The company cannot be held responsible for loss or damage due to load wash service (wash by per kilogram).

We are not a GST registered company at the moment. Hence, the rate you are seeing at our website or outlet will be the final price.

We promised to help our customers to remove stains with all possible effort in our knowledge and experience. However, we could not guarantee total stain removal.

Stains can be removed upon customer’s request and will be done at his/her risks with additional charges.

In the event of loss or damage to article for which we may accept liability, if any, will be based on
the depreciated value of the article, not exceeding 5 times the service charges, and capped at the
maximum of $100 per article for total loss cases. Please refer to our full terms and conditions.

 

Yes we do. For Sentosa Island, minimum order of $100 for Free laundry & dry cleaning pick up & delivery.

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