Privacy Policy for Reward Laundry

This Privacy Policy describes how Reward Laundry (“Reward Laundry”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA), administered by the Personal Data Protection Commission. This policy applies to all customers using our services and visiting www.rewardlaundry.com.

1. Business Information

Business Name: Reward Laundry
Business Registration Number: 53218420C
Registered Address: 33 Punggol Field, #01-19 Prive, Singapore 828817
Phone: +65 6534 4843

2. Personal Data We Collect

We may collect the following personal data when you use our services, create an account, or interact with our website:

  • Full name

  • Phone number

  • Email address

  • Pickup and delivery address

  • Payment information (processed via secure payment providers)

  • Photographs of garments (for service assessment and documentation)

  • Special care instructions and service preferences

  • Website usage data such as IP address, browser type, and device information

  • Marketing and communication preferences

Account creation is required for online bookings to ensure accurate order processing and service delivery.

3. How We Use Your Personal Data

We use your personal data strictly for legitimate business purposes, including:

  • Processing and managing your laundry and dry-cleaning orders

  • Providing pickup and delivery services

  • Communicating order updates via SMS, phone call, email, or WhatsApp

  • Processing payments securely

  • Providing customer support

  • Managing loyalty and rewards programmes

  • Improving our services, website performance, and customer experience

  • Complying with legal and regulatory obligations

We will not use your personal data for purposes unrelated to our services without your consent.

4. Payment Information

Payments may be made via:

  • PayPal

  • Credit or debit card terminals

  • PayNow or bank transfer

Reward Laundry does not store full credit card details on our servers. Payments are processed through secure and reputable payment providers.

5. Website Analytics, Cookies, and Tracking Technologies

Our website may use cookies and tracking technologies to improve functionality and user experience. These include:

  • Google Analytics

  • Google Ads tracking

  • Meta (Facebook) Pixel

These tools help us understand website usage, measure marketing effectiveness, and improve our services. Cookies may collect non-identifiable information such as browser type, device, and pages visited.

You may disable cookies through your browser settings, although some website features may be affected.

6. Disclosure of Personal Data

Reward Laundry does not sell, rent, or trade your personal data to third parties.

We may disclose personal data only when required:

  • To comply with legal obligations

  • To respond to lawful requests by public authorities

  • To protect our legal rights

All personal data remains confidential and handled with strict security measures.

7. Data Protection and Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from:

  • Unauthorised access

  • Disclosure

  • Loss

  • Misuse

  • Alteration or destruction

Access to personal data is restricted to authorised personnel only.

8. Data Retention

We retain personal data only as long as necessary to:

  • Fulfil the purposes for which it was collected

  • Meet legal, regulatory, and operational requirements

When personal data is no longer required, it will be securely deleted or anonymised.

9. Your Rights Under PDPA

You have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

Requests may be submitted to [email protected]. We will respond within a reasonable timeframe.

10. Marketing Communications

We may send service updates, promotions, or loyalty programme information. You may opt out at any time by:

  • Clicking unsubscribe in emails

  • Informing us via email or phone

  • Contacting us directly

We respect your communication preferences.

11. Children’s Privacy

Our services are intended for individuals aged 13 and above. We do not knowingly collect personal data from children under 13 years old.

12. Changes to This Privacy Policy

Reward Laundry may update this Privacy Policy periodically to reflect changes in legal requirements or business operations. Updates will be published on our website with the revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Reward Laundry
Phone: +65 6534 4843
Address: 33 Punggol Field, #01-19 Prive, Singapore 828817