The following Terms and Conditions are applicable to all our services:

• All articles must be claimed within 30 days from the date of receipt. We reserve the rights to donate the articles to charity after 30 days.
• The company will do the best to prevent any damages during the laundry and dry-cleaning process; however, regardless of brand or quality, clothes will wear out over time. For damage related to normal wear and tear, Reward Laundry does not provide reimbursement or compensation. The company cannot be responsible for defects or damage to all article(s) caused by inherent weakness or defects in materials that are not visibly apparent prior to processing or due to poor choice of material quality by the manufacturer. The inherent weakness includes the following:
  • shrinkage,
  • fraying,
  • distorted,
  • stretching,
  • colour fading/discolorisation
  • change in texture (softness/stiffness) of the textile
  • small holes/tears
  • button damage/lost
  • thinning or weakening of the material fibre
• The company hold no liability for the removal of decorative detail or damage thereto in dry cleaning when the items as a whole is appropriately handled. these items includes:
  • sequins
  • beads
  • buttons
  • flock
  • painted on effects
  • buckles
  • belts
  • shoulder pads,
  • plastic and leather trims
  • aminated and fused fabrics
  • polyurethane or rubber foam
  • anything left inside the pockets
• The company will remove stains to the best of abilities and experience. However, the company cannot guarantee 100% removal of stains. The success rate of stains removal is subject to factors such as stains age, material type, and stain type.
• Specific material such as lace, chiffon, organza, tulle or similar are subject to manufacture choice of fabric quality to withstand the washing process. The company cannot be responsible for defects or damage to the article(s) consist of such materials.
• The customer is responsible for checking anything valuable inside the pockets or attached to the clothing. The company cannot be liable for any lost item inside the pocket or laundry bag such as watches, jewelry, cuff links, money, wallets, etc
• All articles must be inspected and customer’s dissatisfaction, if any, shall be made known at the time of item return (Within 24 hours). Otherwise, an $30 transportation surcharge will be imposed for any request to pick up/return unsatisfied or missing items after twenty-four (24) hours from the delivery date/time.
• In the event of loss or damage to an article for which we may accept liability, if any, will be based on the depreciated value of the article, not exceeding 5 times the service charges, and capped at the maximum of $100 per article for total loss cases.  For socks and handkerchief, regardless of brand, purchase price, and condition, it will be reimbursed at $5 per pair/item in the form of Reward Laundry credit.
• In the event of a customer complaint, the Customer undertakes to give Reward Laundry the right and opportunity for investigation and rectification. Reward Laundry may, at its discretion, offers the Customer either one of the following:
  •   A partial or full refund, subject to the refund policy mentioned above
  • Re-supply of the Service without additional changes
  • Any other remedy as deemed appropriate by Reward Laundry
• An article that is “worn out” by excessive, unrestricted use or other unusually severe condition of service, either within or beyond its normal life expectancy has no value and, therefore, no negotiable basis for adjustment regardless of the nature of the loss or damage.
• The following is the list of documents required to be fulfilled for refund/compensation claims:
  • Original copy of the receipt issued by Reward Laundry;
  • The physical article presented; and
  • Proof of the value of the article such as original receipt of the article with a visible date of purchase and total amount paid for the article.  Value quoted from other sources such as the official website is subject to Reward Laundry’s discretion.